Empowerment and Engagement are at the core of our people message!

Welcome to Sitel, one of the world’s largest contact centre outsourcing providers, dedicated to delivering the best customer experiences for some of the world’s best known brands.

After +30 years of delivering great experiences in the UK, we know that our success is due to our diverse and talented team of over 3500 associates.  As we continue to grow as a business, we are continually looking to find the best talent in the industry, in a variety of roles including customer service, sales, social media support and back office, both in English and in multilingual roles across over 25 different languages.

As part of our commitment to our People First culture, with 11 sites across the UK and Ireland, we offer our team great places to work, share and grow, with many of our team choosing to develop in their careers at Sitel via our numerous talent development programmes.  With around 70% of non-agent positions being filled via internal talent, our team understand customers’ needs and the demands of the industry.

Every member of our team brings a new perspective and a unique skill-set that allow us to continually enhance the results we can achieve.  If you’re as passionate as us about delivering the best customer experiences, then get in touch and join our team!

#5 Reasons to Join Us @ Sitel:

  • Start a fulfilling and empowering career journey;
  • Work in partnership with amazing, household names and brands;
  • Be part of a successful, innovative and growing company;
  • Work with diverse and friendly colleagues;
  • Develop and grow your abilities and skills in a supportive environment.


We are committed to creating an amazing experience for every member of our team. When you work for Sitel, you can expect us to invest in you and your future.



Future opportunities for career growth



Trustworthy leaders and goal alignment



Success through a Total Rewards approach



Connect with local teams and communities


Sitel UK are proud winners of this year’s European Contact Centre & Customer Services Awards (ECCCSA)

Gold Winner “Best Outsourcing Partnership of the Year”
— Sitel Exeter & Plymouth with partner John Lewis

Silver Winner “Most Effective Learning & Development Programme”
— Sitel Newcastle

Highly Commended Outsourced Contact Centre of the Year
— Sitel Swansea